Connecting Multiple Insurance Programs Through One Integration Layer

A leading insurance enterprise was managing case information, alerts, and referrals across three separate business programs—Dental, Annuities, and Care. All three programs depended on a shared legacy care management system, creating integration complexity and requiring manual intervention to keep information synchronised.

Nexint AI Solutions designed and implemented simultaneous integrations across all three business lines using IBM Cast Iron, creating a streamlined integration layer for reliable data exchange and automated case processing.

The Challenge

The existing environment created several operational challenges:

Three business programs needed to exchange information with a shared legacy system.
Case data, alerts, and referrals required consistent synchronisation.
Manual case management increased operational workload.
Integration failures required timely identification and support intervention.
Different business lines needed reliable and near real-time data movement.

The goal was to connect the programs while improving reliability and reducing manual case handling.

Our Solution

We built an integration framework using IBM Cast Iron to connect the three insurance programs with the legacy care management environment.

Key Implementation Areas

Multi-Program Integration
Simultaneous integrations were established across Dental, Annuities, and Care, enabling structured data exchange between each business program and the shared legacy platform.

Near Real-Time Data Synchronisation
Salesforce and legacy-system data for dental and annuity processes was synchronised with minimal delay, helping business teams work with more current information.

MQ-Based Error Handling
A centralised Message Queue (MQ) error queue was implemented to capture integration failures and provide a controlled mechanism for error management.

Automated Support Alerts
Support teams receive automated alerts when integration issues occur, improving visibility and allowing operational teams to investigate failures more efficiently.

Automated Case Processing
The integrations reduced the need for teams to manually transfer or manage case information across individual business lines.

Business Impact

The integrated platform created a more connected operating environment across all three insurance programs. Automated data synchronisation and centralised error handling reduced manual case-management activities while improving operational visibility across the integration landscape.